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Ombudsman decisions Our case studies and decisions are not precedents.They give information connected the position At the date of publication – and sets out the ombudsman's usual access to the disputes we see involving the financial products and services that are complained active most.
Table of contents
- Case study ombudsman in 2021
- Fos complaints data
- Insurance ombudsman cases
- Pension ombudsman decisions
- Financial ombudsman adjudicator decision
- Financial ombudsman case studies
- Financial ombudsman complaint timescales
- Financial ombudsman decisions
Case study ombudsman in 2021
Fos complaints data
Insurance ombudsman cases
Pension ombudsman decisions
Financial ombudsman adjudicator decision
Financial ombudsman case studies
Financial ombudsman complaint timescales
Financial ombudsman decisions
How is an ombudsman appointed in a case?
Even though the complainant had insufficient funds in his account, he made numerous online payments to service providers expecting that the transactions would be reversed by the bank. The complainant’s husband passed away and she was appointed as the administrator of the deceased estate by the Master of the High Court.
What are the case studies and decisions of the Financial Ombudsman?
Our case studies and decisions are not precedents.They give information on the position at the date of publication – and sets out the ombudsman's usual approach to the disputes we see involving the financial products and services that are complained about most. They are not a definitive statement of the law, our approach or our procedure.
How does the Financial Ombudsman Service help businesses?
We share data and insight about themes and trends we see, as well as information about our general approach to resolving cases. By sharing our approach to individual issues, we aim to help businesses and consumer advisers understand and deal with complaints as early as possible.
How often is the Casebook of the Ombudsman published?
The Ombudsman's Casebook provides summaries of complaints the Ombudsman has dealt with over the previous months. It is published quarterly. It can help service providers to learn from our examination of complaints and see what similar organisations are doing well and not so well.
Last Update: Oct 2021